Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Northern Technical Systems ("Company," "we," "our," or "us") governing your use of our website and services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our services.

Northern Technical Systems provides information technology services including but not limited to:

• Managed IT Services
• Structured Cabling and Infrastructure
• Network Design and Implementation
• Cybersecurity Services
• Enterprise Hosting
• VOIP and Communications
• Software Development
• Access Control and Surveillance

Specific services, deliverables, and pricing are outlined in individual service agreements, statements of work, or proposals.

As our client, you agree to:

• Provide accurate and complete information about your systems
• Maintain appropriate access credentials and security
• Notify us promptly of any issues or changes
• Ensure authorized personnel are available when needed
• Pay invoices according to agreed-upon terms
• Comply with all applicable laws and regulations
• Maintain appropriate backups of your data

• Invoicing: Services are invoiced monthly in advance for recurring services, or upon completion for project work
• Payment Due: Net 30 days from invoice date unless otherwise agreed
• Late Payment: Accounts past due may incur a 1.5% monthly finance charge
• Disputes: Payment disputes must be raised within 15 days of invoice date

Unless otherwise specified in a separate agreement:

• We retain ownership of all tools, methodologies, and pre-existing intellectual property
• Custom software developed specifically for you becomes your property upon full payment
• You retain ownership of your data and business information

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes but is not limited to:

• Technical specifications and configurations
• Business processes and procedures
• Financial information
• Customer and employee data

Confidentiality obligations survive termination of services for a period of three (3) years.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim shall not exceed the fees paid for services in the twelve (12) months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of data, revenue, profits, or business opportunities
• We are not liable for actions of third-party vendors or service providers

You agree to indemnify and hold harmless Northern Technical Systems, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your negligent or wrongful conduct
• Any third-party claims related to your use of our services

Either party may terminate services:

• For Convenience: With 30 days written notice
• For Cause: Immediately upon material breach that remains uncured for 15 days after written notice

Upon termination, you remain responsible for payment of all services rendered. We will provide reasonable assistance in transitioning services to another provider.

Any disputes arising from these Terms or our services shall be resolved as follows:

• Negotiation: Parties will first attempt to resolve disputes through good-faith negotiation
• Mediation: If negotiation fails, disputes will be submitted to mediation
• Arbitration: Unresolved disputes will be settled by binding arbitration in Tarrant County, Texas

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any legal proceedings shall be brought in the state or federal courts located in Tarrant County, Texas.

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after changes constitutes acceptance of the modified Terms.

For questions about these Terms, please contact: